IMPORTANT INFO/UPDATES

3/17/21 UPDATE:

I have some packages stuck in PRESHIPMENT and for some reason I don’t know why at all. If it has been more than 4 days please go to my Instagram and go to stories and answer the question there as it easier that way as I am finishing up training this weeky for the new customer care team I have 2 new amazing people who I am pretty sure about. I am happy to be giving you guys a new team that are really excited and dedicated to helping me fulfill my vision for the customer experience I want everyone to have. So please give grace if you have emailed and not gotten a response as I am only working with one part time person at this time. I may be looking for one to two more people here within the next few weeks so be on the lookout for a job listing As always I appreciate y’all!

NOTE: This pertains to all customers that ordered handcrafted pieces prior to March 1st

I am writing to inform you of some changes within my company that may impact you as a customer but I want to start by first thanking each and everyone of you for your business and patience as I handcraft each piece of jewelry with the intent to become a staple in your everyday style and identity.

Due to the ongoing and steady increase of demand as well as trial and error from unforeseeable circumstances over the last few months processing times will go from 14 to 18 business days to 4 to 8 weeks on all handcrafted items, which are  made to order* in the order they are received , UNLESS rush processing has been purchased as an upgrade. These processing times are actually standard for a high volume, handcrafted business like mine which I found out over the last few months while getting through unforeseeable problems that effected me getting customers jewelry out to them in the promised 14 to 18 business days but fell in the category of the standard industry of 4 to 8 weeks by everyone receiving their jewelry within the a 5 to 6 week time frame.

And as this may not be ideal for some customers please try to understand the time and care it takes to get each Dasanni Speaks item to you while I handcraft, not hand assemble, your jewelry. From shining every  piece of fine precious metal to a gorgeous smooth finish to make sure that every piece I send out looks JUST LIKE THE PICTURE and with proper care you can have your jewelry for a lifetime. Not only that, when my company started growing my processing times should have too but I thought that everyone who ran their own handcrafted jewelry business was working 14 hour days, 7 days a week. (Insert sarcastic emoji.) Not only that, over the last few months I was thrown several obstacles that did result in me having processing delays which I was not happy about at all because one of my main goals here is that I want customers to be able to trust me when I say I am going to do something and do it especially in the age of small business scamming consumers I wanted to make sure that no one ever looked at my company like that.  Unfortunately, I fell short end of last year and underestimated how much extra work I was going to be doing when I went through some major life changes that resulted in the loss of employees and I didn’t account for the amount of time I would need to take time to myself to make sure that I was mentally stable enough to continue to run a business sufficiently. For a steady year I have pushed out over 1,000 orders a month, never been late on processing times and rarely following short on the customers experience and I was devastated that during one of the most difficult times in my life when things are “supposed” to be jolly and merry I was sitting there with depression and 656 orders left to fulfill which made things even worse because all I wanted to do was create jewelry and then turning around and having to get rid of employee that was hindering Instead of helping. So by changing this policy I will be able to fulfill my promise if a not normal circumstance shall occur again and also take some day off to dedicate to my family and taking care of my mental health.

I want to thank you again for making Dasanni Speaks what it is because with my 42% return customer rate  you guys have helped me stand out in my genre of jewelry and I will forever be thankful by continuing to bring y’all amazing jewelry. Please feel free to reach out if you have any questions or concerns. And don’t forget that if you are needing jewelry by a certain time frame please utilize the daily limited rush processing and priority mail upgrade to ensure you get your items in the time frame needed, which would change your processing time from 4 to 8 weeks to being processed and shipped within 3 business days. I hope that I continue to bring you amazing jewelry designs and that if you haven’t yet you give me the chance to show you why Dasanni should speak for you!

*Processing times are the time it takes to make your items from the time you order bad made to order is when an existing design has elemental changes (colors, material, size, etc) but no changes to the basic original design. 

*Made to order Is a more sustainable business approach with the brand and consumer in mind. While the consumer gets to pick their exact measurements, colors and metal for a unique, personal experience I am able to reduce material waste and overproduction. 

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