PART OF EVERY PURCHASE GOES TO SUPPORT MENTAL HEALTH AWARENESS AND SUICIDE PREVENTION PART OF EVERY PURCHASE GOES TO CLINICS THAT SPECIALIZE IN MENTAL HEALTH AWARENESS AND SUICIDE PREVENTION

FAQs

ARE ALL ITEMS HANDMADE?

Yes, all items are handmade by me in the order they are received. 

HOW LONG WILL IT TAKE MY ITEMS TO SHIP?

Please allow 14-18 business days for processing times due to all items being handmade and I fill them in the order they are received. Business days do not include weekends or holidays. I do understand that that is a long time but please understand that everything is handmade by me in the order it is received and that is a pretty standard processing time for handmade items. I just recently quit my job to run my business full time and so in the near future processing times will be shorter and so I appreciate you as we pray for a smooth transition. If you are needing your jewelry by a certain date please let me know and I will try my best to accommodate you but I can not promise you anything. 

I do my best to communicate so you can reach out to me anytime to check on the status of your order at dasannispeaks@gmail.com. You will receive an email when your order is up to be made at the email address provided at checkout and then your jewelry ships within 72hrs. You will also receive an email with your tracking number.

BUT IT SAYS ON THE WEBSITE THAT I PAID FOR 3 TO 5 DAY SHIPPING:

Shipping time is how long it takes for your package to get to you once it leaves the post office.

 WHAT PAYMENTS DO YOU TAKE?

I accept PayPal, PayPal Credit and all major credit cards. If you don't have any of these payment methods let me know and I will do my best to accommodate the method you are able to use. I can also send you an invoice if that makes things easier for you.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping in the US is $4.00 and $13.00 to Canada but is subject to change Jan 24th, 2021 due to USPS increasing their prices.

WHAT IF MY ORDER SHOWS UP DAMAGED?

All packages are shipped with insurance so just let me know and I will email you the information to file a claim with the shipping company.

WHAT IF MY PACKAGE IS DELAYED OR DOESN'T SHOW UP AT ALL?

I will check the status of your order through your tracking number and if it shows that it was delivered to the address provided than you will need to file a claim with your post office. If your shipment is lost in transit then I will file a claim with USPS and do my best to get it resolved. Please allow up to 45 business days because the post office seems to drag there feet. 

DO YOU OFFER REFUNDS and EXCHANGES?

All rings are made to order per your ring size unless they are adjustable and that will specified under the listing. So all rings are non refundable so please make sure you have your correct ring size at checkout. If you don't know your ring size you can go to any jewelry store and they can size your finger for you or you can use this guide. FINDING MY RING SIZE AT HOME

Due to the nature of body jewelry and COVID-19 I do not accept returns or exchanges

I guarantee my work so if I made a mistake in size, finish, color, etc or you just don't like the piece then I am more than happy to fix it for you. I do ask that you pay shipping when you are sending it back to me and I will pay to ship it back to you.

CAN I CANCEL MY ORDER?

You can cancel your order within 24 hours of the date it is made. I will refund you the same method of payment you used to order. 

IS YOUR JEWELRY HYPOALLERGENIC?

All the jewelry that is offered on Dasanni Speaks is Hypoallergenic. I have very sensitive skin and so I make sure that I am able to wear the same materials that I send out. 

WHAT TYPE OF MATERIAL DO YOU USE IN YOUR JEWELRY?

All pieces are made with 100% raw copper unless you order a different metal to be used. All metals are nickel free.

I offer 14kt Gold Filled, Sterling Silver and Surgical Steel. Please allow 2 more weeks for shipping due to those particular metals being more expensive than the copper and I only keep so much on hand since customers normally custom order that type of material to be used for their piece.

I also offer hemp and leather cords for necklaces. If you would like a necklace of different material for instance a filled gold or sterling silver I can purchase it and add it to the total of the final cost. 

For beds I use glass beads, hematite, lava and Swarovski Crystals as well as some natural stones. 

IS COPPER JEWELRY SAFE?

Copper is a safe metal that some people were for health benefits but with time the copper will oxidize and will turn your skin a greenish brown color that does not harm people. In order for to stop the oxidation process I coat all my pieces with a protective coating that is safe for human contact. So all my jewelry pieces are tarnish free but if you would like to receive a piece without protective coating please specify that in an email. 

HOW DO I CARE FOR MY JEWELRY?

If your jewelry pieces are coated with the clear protective coating then treat it like you would any other fine jewelry. Take it off before you get in the shower, workout, etc. You want to take your jewelry off when you are using hand sanitizer as well as the sanitizer might affect the finish of the piece. With proper care you will enjoy your pieces for years.

With jewelry pieces that a customer has opted out of treating you can regularly wash it with soap and water and then dry and polish with a soft cloth. You can also submerge it in vinegar with salt water and let it emerge for 15 minutes. Rinse it off and then dry with a soft cloth and your piece will look brand new!

HOW DO I CONTACT YOU?

I try to make myself easy to get a hold of and prompt responses back but please allow up to 24 hours for me to get back to you.

You can contact me through email, my  Facebook Business Page, or my Instagram Business Page.

OTHER INFORMATION:

I am not responsible for any injuries that may occur while wearing a nose chain. I suggest if you aren't used to wearing one to purchase a cuff to go with it before you add it to a pierced hoop earring because you are able to hurt yourself if it were to get tugged on.

My jewelry is not intended for children under the age of 6 because I use small beads that are choking hazards for young children should they come of the jewelry. 

We are not responsible for damages caused by misuse or wear.